Account deletion
Request account and data deletion
You may ask us to delete your Refer2Bundle account and the personal data associated with it (subject to any retention required by law). Use the official app flow below when possible, or send a request by email.
Link for app stores: https://refer2bundle.com/account-deletion
Deleting your account is permanent. You should withdraw funds, complete or cancel pending activity, and save any information you need before proceeding.
1. What is removed
After a successful deletion, your user account is removed from our systems in line with technical and legal constraints. Your login will no longer work, and API access tokens associated with the account will stop working.
Some information may be retained where the law requires (for example certain transaction or tax records) or in securely archived backups for a limited period, then deleted or anonymized.
2. Preconditions (complete these first)
Deletion may be blocked until you resolve the following:
- Wallet balances: Spend, withdraw, or zero out your main balance, wallet, and cashback balance.
- Orders: Wait until purchases are no longer in pending, processing, or awaiting payment states, or contact support if an order is stuck.
- Payments & withdrawals: Resolve any pending manual payments, affiliate withdrawals, or reseller withdrawals.
If the app shows an error message, it explains what is still blocking deletion—follow the prompt or contact support@refer2bundle.com.
3. Delete from the mobile app
- Open the Refer2Bundle app and sign in.
- Go to the account or settings area where Delete account (or similar) is available.
- Confirm that you understand the action is irreversible.
- Enter your current account password when prompted. This step is required so that access to the device or API key alone is not enough to delete your account.
- After success, the app should clear stored credentials and return you to the login screen.
4. API (for developers / advanced users)
Authenticated mobile API clients may call POST /api/v1/mobile/account/delete with Authorization: Bearer <your API key> and a JSON body {"password":"your_current_password"}. Password is required. Staff or restricted roles cannot use this endpoint.
End users should use the in-app delete flow; the API exists for the official app integration.
5. Website-only users
If you use Refer2Bundle only through the website and do not see an in-app deletion option, email support@refer2bundle.com from the email address on your account with the subject line “Account deletion request”. Include your registered phone or username. We may ask for additional verification to protect your account.
6. Need help?
See our Support page or email support@refer2bundle.com. Our Privacy Policy describes how we handle personal data, including rights you may have under applicable law.